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“Come in and discover the surprises we have for your pet!”
FAQ
Frequently Asked Questions
Do you have any questions in mind? Find the answers here.
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What are your business hours?
We operate 24 hours a day, 7 days a week. As soon as we receive your order, our team processes it immediately to ensure fast and efficient delivery.
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Where are you located?
Our main operations center is located at Colón 352, OF. 318, La Serena, Coquimbo Region, Chile. Additionally, we have facilities in the United States, allowing us to expedite shipments and offer shorter delivery times based on the customer’s location.
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Which countries do you ship to?
We currently offer shipping to Chile, the United States, and the United Kingdom. We are working to expand our coverage to more countries in the near future.
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Do you offer products for all types of pets?
Yes, we have a wide range of products for dogs, cats, birds, rodents, and other household pets. We are confident that you will find what you need for your animal companion.
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Do you sell natural and healthy pet food?
At the moment, we do not offer natural pet food in our catalog, but we are working to include it soon.
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Do you have toys and accessories for pets?
Absolutely! We offer a variety of toys, collars, leashes, beds, and other accessories to keep your pets happy and comfortable.
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Do you offer home delivery?
Yes, we provide home delivery in the countries mentioned. You can check the details on our "Shipping Policy" page.
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Do you accept returns?
Yes, we accept returns within 15 days of purchase. Please review our "Return Policy" for more details.
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Do you provide pet care services such as grooming or veterinary care?
Currently, we focus exclusively on selling pet products and do not offer pet care or veterinary services.
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Can you help me find the right clothing size for my pet?
Of course! Our team is available to assist you in choosing the correct size of clothing or accessories for your pet. Feel free to contact us.
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What payment methods do you accept?
We accept major credit and debit cards, as well as other convenient payment methods.
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How can I contact customer service?
You can reach our customer service by sending an email to info.brocatdog@gmail.com. We are also available through our social media channels.
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Do you offer pet care tips?
Absolutely! We regularly publish articles and tips on pet care on our social media platforms. Stay tuned for useful information.
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How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment in real-time.
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Can I change or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, provided the order has not yet been processed for shipping.
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How do you ensure the quality of your products?
We work with trusted suppliers and conduct strict quality controls to ensure that all our products meet the highest standards.
If you have any further questions or need additional assistance, please feel free to contact us. We are here to help you ensure that your pets receive the best products and care possible.